Refund policy

If you need to return or exchange your item for any reason, simply send me a message via chat or email at Hello@CharmedByKnots.com within 7 days of delivery. If you have access to a printer, I can send you a prepaid return shipping label. I will issue your refund (if applicable) within 5 business days of receipt of the item.

Customers will be responsible for shipping costs associated with any return or exchange.

Returns: If your original order qualified for free shipping, the cost of the original shipping will be deducted from your refund, in addition to the return shipping costs.

Exchanges: If you are exchanging the item and your original order qualified for free shipping, the cost of the original shipping, the return shipping as well as the shipping costs for sending out the replacement item, will be due before I can make and ship the replacement.

Shipping charges are non-refundable.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom items are final sale and are not eligible for returns or exchanges. Custom items include any non-standard requests, such as colors not in the color chart at the time of your order, custom lengths, or any variations to the original design.